1. General procedure
Services, not goods, are paid for on the website. The client has the right to refuse to execute the contract before the full provision of services by sending a notification to the Contractor.
No penalty or separate fee is charged for refusal. Only documented expenses actually incurred in connection with a specific order before receiving the refusal notice are taken into account in the calculation.
2. How to submit a refusal or refund request
The refusal notice should be sent to zapros@mediacia.moscow. The request for a refund should be sent to zapros@mediacia.moscow or to the Contractor's postal address.
In your request, please specify:
- Full name or name of the Customer;
- Order Invoice number and date;
- payment date and amount;
- reason for the request;
- contact information;
- details for the refund, if their provision is necessary.
3. Calculation of the amount
When calculating, only documented costs directly related to a specific order are taken into account: agreed expenses for the sending of documents, departure and services of specialists involved, as well as other costs actually incurred by order. State fees are taken into account if they are paid in the interests of the Customer and cannot be returned in accordance with the established procedure. The necessity of expenses and their connection with the order must be confirmed; a separate fee for refusal is not established.
The unused portion of the payment is returned to the Customer. If the confirmed expenses exceed the amount paid, the Contractor sends a calculation and supporting documents.
4. Method and timing of the refund
The refund is made by the same method as the payment was made, unless another acceptable method is agreed upon by the Parties or required by the rules of the bank or payment system.
The timing of the refund is determined by applicable law, the payment method, and the processing times of the operation by the bank or payment system. The Contractor informs the Customer of the decision made and, in case of a refund, about the transfer of funds.
5. If the service has already been provided
The absence of an agreement between the parties to the dispute does not in itself mean that the agreed services of the mediator have been rendered improperly. The calculation takes into account the actual circumstances of execution and the mandatory rights of the Customer; claims to the quality of services are considered on the merits. In the presence of specific shortcomings, the Customer has the right to send a reasoned claim to zapros@mediacia.moscow.
Typos, arithmetic, and other obvious technical errors made by the Contractor are corrected without additional payment.